Daniel Gyllenhammar
Daniel is a doctoral student at the Division of Service Management and Logistics, at the Department of Technology Management and Economics. His research is focused on how improvements are created in contexts where multiple actors and organizations has to cooperate, mostly within public sector. As of now, Daniel is a part of a research project aiming to improve the Swedish sick leave insurance system.
Daniel is also teaching in subjects related to quality mangement and improvement methodologies, for both students at Chalmers as well as for practitioners from industry.
Showing 8 publications
Understanding Improvements: Value Creation in Public Service Systems
Theory and practice of customer-related improvements: a systematic literature review
How to facilitate improvements in public service systems: propositions for action
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Showing 1 research projects
Improvement of sick leave processes