IMPLEMENTING PROCESS FLOW SOLUTIONS IN HEALTHCARE:A CASE STUDY AT A DERMATOLOGY CLINIC

Paper in proceeding, 2007

Today, many healthcare organizations are confronting queues of patients who need treatment. Implementing process flow improvements, derived from the operations management field is a promising way to meet these challenges. Although literature exists on how practices born out of manufacturing can be applied in healthcare, the study of the implementation of these practices is not that common. Based on an in-depth case study of the implementation of process flow solutions in a Swedish dermatology clinic, we identify several factors that played a significant role when implementing the process flow solutions. The contribution of this paper is foremost to increase awareness of factors that have impact on the implementation process.