Methodology for service innovation in a Multi-Disciplinary context
Paper in proceeding, 2009

Services’ importance for the economy is increasing. However, services and their development remain under-researched in academia. This paper outlines the results of a project aiming to develop and apply methods for the early phases of service innovation. The project is a collaboration between an automotive manufacturer, a transportation firm, and a university. A research team selected and developed methods for problem analysis, development, and evaluation of services. In a series of workshops, actors from both firms set out on developing new services using the proposed methods. This paper describes these methods as well as demonstrates their application.

customer involvement

service development




Lars Almefelt

Chalmers, Product and Production Development, Product Development

Oskar Rexfelt

Chalmers, Product and Production Development, Design and Human Factors

Daniel Zackrisson

Teres Hallman

Proceedings of ICED’09

paper 5-405

Subject Categories

Other Mechanical Engineering

Other Materials Engineering

Communication Studies

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