Customer perception measurements as drivers for improvements
Other conference contribution, 2016
Author
Andrea Birch-Jensen
Chalmers, Technology Management and Economics
Jacob Hallencreutz
Ida Gremyr
Chalmers, Technology Management and Economics, Service Management and Logistics
Shingo European Conference
Subject Categories (SSIF 2011)
Production Engineering, Human Work Science and Ergonomics
Areas of Advance
Production