Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information
Paper in proceeding, 2018
Author
Andrea Birch-Jensen
Chalmers, Technology Management and Economics, Service Management and Logistics
Ida Gremyr
Chalmers, Technology Management and Economics, Service Management and Logistics
Arni Halldorsson
Chalmers, Technology Management and Economics, Service Management and Logistics
SERVSIG PROCEEDINGS
10th SERVSIG
Paris, France,
Paris, France,
Subject Categories
Other Mechanical Engineering
Reliability and Maintenance
Areas of Advance
Production