Integrating the performance management process of on-time delivery with suppliers
Artikel i vetenskaplig tidskrift, 2010

This paper discusses the importance of integrating the performance management (PM) process of on-time delivery with suppliers and analyses the perceived degree of such integration. It describes how the PM process of on-time delivery is managed in manufacturing companies and compares the integration and management issues of on-time delivery between companies with high and low perceived on-time delivery performance. Analysis is based on a survey study of Swedish manufacturing companies in 10 industrial sectors. The focus is on on-time delivery from the respondents’ most important supplier. The PM activities defining metrics, target setting, measurement and analysis are not highly integrated between customers and suppliers when measuring on-time delivery. This is especially true for measurement activity, which is the activity with most issues to manage and integrate. The PM issues most significantly related to high on-time delivery performance were automated data collection, registration and report generation.

performance management

supply chain management

delivery service

integration

on-time delivery

Författare

Helena Forslund

Vaxjo universitet

Patrik Jonsson

Chalmers, Teknikens ekonomi och organisation, Logistik och transport

International Journal of Logistics Research and Applications

1367-5567 (ISSN) 1469-848X (eISSN)

Vol. 13 225-241

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Ekonomi och näringsliv

Styrkeområden

Transport

Produktion

DOI

10.1080/13675561003712799