A lean perspective on servitization of manufacturing
Paper i proceeding, 2011

Servitization of manufacturing is a fairly recent approach addressed in literature. The term is recognized as the process of creating value by integrating products with services. Servitization is supposed to contribute to a sustainable society through its potential to support dematerialization, i.e. reduction of materials used in production and consumption. Key aspects of lean are resource efficiency and customer-orientation. Though lean production has gained a high degree of attention, few studies have addressed the potential relationships between lean and servitization. Servitization is however not only relevant from a sustainability perspective, but can be regarded as “the next step” to create user value. This paper aims at providing a better understanding of the relationships between lean and servitization through an analysis of literature where the lean and servitization approaches are compared and contrasted. The underlying assumption is that a lean approach might support a manufacturing organization’s transition towards a servitization organization.

Product-service systems

Sustainability

Lean

Servitization

Författare

Mats Winroth

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Glenn Johansson

Proceedings of the 22nd Annual POM Conference, Reno, Nevada, USA, Apr. 29 – May 2

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Drivkrafter

Hållbar utveckling

Styrkeområden

Produktion