The impact of TQM on financial performance
Artikel i vetenskaplig tidskrift, 2003

The question whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients as a group outperform the branch index and their identified competitors on most of the studied indictors.

Författare

Henrik Eriksson

Jonas Hansson

Measuring Business Excellence

1368-3047 (ISSN)

Vol. 7 1 36-50

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Annan maskinteknik

DOI

10.1108/13683040310466717