Critical Factors for Quality Management Initiatives in Small and Medium-Sized Enterprises
Artikel i vetenskaplig tidskrift, 2014

This paper identifies the critical factors for quality management (QM) initiatives in small- and medium-sized enterprises (SMEs). The factors are grouped into six categories: contextualisation; gradual implementation using realistic goals; involvement and training of employees; involvement of external support; management involvement; and fact-based follow-up. A further analysis of the literature indicates that well-recognised ideas for improvement in large companies are useful for SMEs as well. However, compared to large companies, more focus is needed on acquiring external support, planning for a QM initiative in line with characteristics of the specific SME, and planning for a gradual implementation of the QM initiative that is followed up by realistic goals.

quality management

small- and medium-sized enterprises

critical factors


Marcus Assarlind

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Ida Gremyr

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Total Quality Management and Business Excellence

1478-3363 (ISSN) 1478-3371 (eISSN)

Vol. 25 397-411


Produktionsteknik, arbetsvetenskap och ergonomi


Hållbar utveckling

Innovation och entreprenörskap