Rethinking competence systems for knowledge-based organizations
Artikel i vetenskaplig tidskrift, 2003
Existing competence systems are based on a rationalistic view of competence.
While these competence systems might work in job-based organizations, we
argue that in more dynamic settings, such as in knowledge-based organizations,
the interest-informed actions that capture the emergent competencies of
tomorrow require different types of information technology support. The main
objective of this paper is to elaborate on the possibilities and implications of
using interest-activated technology as a design rationale for competence
systems. This paper is based on an action case study of an implemented
interest-activated Intranet recommender system prototype at Volvo Information
Technology AB in Gothenburg, Sweden. On the basis of how organizational
members used this prototype to find information they were interested in,
our research team was able to inquire into how personal interest, embodied in
information-seeking activities, could be a means for identifying competence.
Building on the relation between personal interest and competence, we discuss
competence systems design and spell out explicit implications for managerial
practice in knowledge-based organizations.