Managerial attention alteration in integrated product-service development
Artikel i vetenskaplig tidskrift, 2019

This paper examines managerial attention alteration in an integrated product-service development project. A case study was conducted to shed light
on the issue of developing integrated offerings in a product-oriented organisation. It is shown that attention given to product-related aspects will
suppress service-related aspects. Since structures and channels benefit a product-orientation, service-related issues that use the same channels tend to be
undermined. It is suggested that attention to both aspects would be enabled by a focus on the overall integrated offering rather than on the individual
components competing for attention. However, an integrated project faces challenges in maintaining such a focus due to organisational structures that
separate product- and service-related issues into separate channels.

solutions

servitization

product-service development

attention

Författare

Siri Jagstedt

Chalmers, Teknikens ekonomi och organisation, Innovation and R&D Management, Innovation and R&D Management

International Journal of Technology Management

0267-5730 (ISSN) 1741-5276 (eISSN)

Vol. 80 1/2 36-60

Ökad innovationsförmåga genom effektiv utveckling av integrerade lösningar

VINNOVA, 2017-09-01 -- 2019-08-31.

Ämneskategorier

Annan maskinteknik

Styrkeområden

Produktion

Drivkrafter

Innovation och entreprenörskap

Mer information

Senast uppdaterat

2019-05-15