Increasing the value of quality management systems
Konferensbidrag (offentliggjort, men ej förlagsutgivet), 2019

Over one million organisations have a Quality Management System (QMS) certified to the ISO9001 standard; however, the system requires a lot of resources and its value has been questioned. The purpose of this paper is to investigate how different types of uses of QMS correlates with management perceptions of QM in terms of respect, cost, and strategic importance. The paper is based on a survey within eight organisations and shows that a compliance-orientated QMS usage will more likely lead to a view on quality management as costly, and of little respect, than a business-or improvement-oriented QMS usage.

QualityManagement Systems

Quality Management

Value-adding QMS

Författare

Ida Gremyr

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Jan Lenning

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Mattias Elg

Linköpings universitet

Jason Martin

Linköpings universitet

26 th EurOMA Conference
Helsinki, Finland,

Styrkeområden

Produktion

Ämneskategorier

Tillförlitlighets- och kvalitetsteknik

Företagsekonomi

Mer information

Skapat

2019-12-17