Comparing performance measurement for industrial maintenance and facility management
Reviewartikel, 2018
Performance indicators for industrial maintenance differ from those used for facility management. Based on the concept of measurement cost and recent survey articles, the organizational contexts, including service triads, servitization, as well as outcome-based contracts, are analysed. Differences are attributed to customer orientation, precision of initial status documentation and relative importance of subjective evaluations of performance.
Författare
Jan Bröchner
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Revue Europeenne d' Economie et Management des Services
24970107 (ISSN) 25550284 (eISSN)
Vol. 1 5 45-63Styrkeområden
Building Futures (2010-2018)
Produktion
Ämneskategorier
Byggproduktion
Tillförlitlighets- och kvalitetsteknik
Företagsekonomi
DOI
10.15122/isbn.978-2-406-08064-0.p.0045