Piecing Together the Puzzle: Mobility as a Service from the User and Service Design Perspectives. Discussion paper
The purpose of this first discussion paper in the series is to try to understand the bigger picture of MaaS primarily from the user perspective but in an interplay with the service perspective, as the service offer and design inherently affect the use of the service. Questions include: What is MaaS? and What could it be?; Who are the (potential) users? and What do they stand to gain?; and How can related research and tools be utilised by public authorities and transport organisations to more proactively engage in MaaS developments so as to improve sustainability outcomes (ecological, economic and social) for users, public and private organisations, and society.
mobility as a service
RISE Research Institutes of Sweden
Studier av offentlig förvaltning
Mänsklig interaktion med IKT
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
International Transport Forum Discussion Papers, OECD Publishing