Thumbs up or Pointing? Guiding a Delivery Drone under Uncertainty in Public Space
Paper i proceeding, 2026
Drones will soon deliver packages to recipients in public spaces, where drones may encounter difficulties identifying safe drop-off locations. Such uncertainties can reduce trust and raise safety concerns. This augmented reality study investigates how recipients perceive being asked to guide the drone in uncertain situations using hand gestures, and to what extent they feel comfortable with different levels of involvement. Results show that participants preferred a basic level of involvement, which received higher trust and usability scores than either no or high involvement. We recommend involving recipients in the final stage of delivery to not only support drone operations but also improve recipient trust and clarity in uncertain conditions.
Delivery application
User control
Augmented Reality
Public
Human-Drone Interaction
Författare
Shiva Nischal Lingam
Royal Netherlands Aerospace Centre (NLR)
Technische Universiteit Eindhoven
Jakub Woziwodzki
Technische Universiteit Eindhoven
Mohammad Obaid
Chalmers, Data- och informationsteknik, Interaktionsdesign och Software Engineering
Göteborgs universitet
Marieke Martens
Nederlandse Organisatie voor toegepast-natuurwetenschappelijk onderzoek (TNO)
Technische Universiteit Eindhoven
Pavlo Bazilinskyy
Technische Universiteit Eindhoven
Hai 2025 Proceedings of the 13th International Conference on Human Agent Interaction
473-475
9798400721786 (ISBN)
13th International Conference on Human-Agent Interaction, HAI 2025
Yokohama, Japan,
Yokohama, Japan,
Ämneskategorier (SSIF 2025)
Människa-datorinteraktion (interaktionsdesign)
DOI
10.1145/3765766.3765837