Bridging the Socio-Emotional Gap: The Functional Dimension of Human-AI Collaboration for Software Engineering

Paper i proceeding, 2026

Background. As GenAI models are adopted to support the work of software engineers and their development teams, understanding effective human-AI collaboration (HAIC) is increasingly important. Socio-emotional intelligence (SEI) enhances collaboration among human teammates, but its role in HAIC remains unclear. Current AI systems lack SEI capabilities that humans bring to teamwork, creating a potential gap in collaborative dynamics.
Objective. In this study, we investigate how software practitioners perceive the socio-emotional gap in HAIC and what capabilities AI systems require for effective collaboration.
Method. Through semi-structured interviews with 10 practitioners, we examine how they think about collaborating with human versus AI teammates, focusing on their SEI expectations and the AI capabilities they envision.
Results. Results indicate that practitioners currently view AI models as intellectual teammates rather than social partners and expect fewer SEI attributes from them than from human teammates. However, they see the socio-emotional gap not as AI’s failure to exhibit SEI traits, but as a functional gap in collaborative capabilities (AI’s inability to negotiate responsibilities, adapt contextually, or maintain sustained partnerships). We introduce the concept of "functional equivalents": technical capabilities (internal cognition, contextual intelligence, adaptive learning, and collaborative intelligence) that achieve collaborative outcomes comparable to human SEI attributes.
Conclusion. Our findings suggest that effective collaboration with AI for SE tasks may benefit from functional design rather than replicating human SEI traits for SE tasks, thereby redefining collaboration as functional alignment.