The ‘service turn’ in a new public management context: a street-level bureaucrat perspective
Artikel i vetenskaplig tidskrift, 2024

It is increasingly argued that public management should build on a service logic instead of the prevailing manufacturing logic of New Public Management (NPM). Drawing from three cases in Swedish public healthcare, key features of a service logic such as value creation, co-production, and collaboration are prominent in formal documents and everyday talk. However, the 67 interviews in this study reveal that the service logic ideal is practically unreachable in a context impregnated by NPM. Instead, we suggest that street-level bureaucrats often need to address service logic expectations (public values, relationship-building, etc.) using an NPM logic (measurements, control, etc.).

new public management

healthcare

Sweden

Public service logic

Författare

Erik Eriksson

Högskolan i Borås

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Thomas Andersson

Högskolan i Skövde

VID vitenskapelige høgskole

Public Management Review

1471-9037 (ISSN) 14719045 (eISSN)

Vol. 26 7 2014-2038

Ämneskategorier

Studier av offentlig förvaltning

Företagsekonomi

Socialt arbete

DOI

10.1080/14719037.2023.2241051

Mer information

Senast uppdaterat

2024-06-29