Susanne Gustavsson

2021

Exploring power shifts as an enabler for a strengthened patient role in quality improvements: A Swedish survey study

2019

Patient involvement 2.0: Experience-based co-design supported by action research

Exploring complaints by female and male patients at Swedish hospitals using a probabilistic graphical model

2018

Exploring the phase for highest impact on radicality: a cross-sectional study of patient involvement in quality improvement in Swedish healthcare

Designing quality of care - contributions from parents: Parents' experiences of care processes in paediatric care and their contribution to improvements of the care process in collaboration with healthcare professionals

Using an adapted approach to the Kano model to identify patient needs

2016

Patient involvement in quality improvement

Rejoinder

Adopting a Management Innovation in a Professional Organization - The Case of Improvement Knowledge in Healthcare

An Emerging Science of Improvement in Health Care

Experience-based co-design projects in paediatric care processes; Parents’ perceived quality

Improvements in neonatal care using experience-based co-design

Parents improve healthcare for children with diabetes

The customer in focus Patient roles in designing and improving care processes

The medication process – a design for Six Sigma

Collaborative improvements; effects on simple, complicated and complex problems in neonatal care

Collaborative improvements in neonatal care

The design of a medication process

Patient Safety Learning Audits: Towards organizational learning for improved safety

Transforming a healthcare organization so that it is capable of continual improvement – the integration of improvement knowledge

Identification of customer needs in healthcare – translating patient needs into critical-to-quality characteristics

Design for Six Sigma in Healthcare; the Medication Process

Design for Six Sigma in Healthcare: Identifying Critical-to-Quality Characteristics