Services supporting users: The case of energy services to end-users
Conference contribution, 2018

Energy services provided by energy suppliers have been identified as important in supporting sustainable development. However, the energy suppliers struggle in developing services that support the end-users energy efficiency, due to e.g. limited customer engagement and competition from actors with expertise in e.g. data analytics. The purpose of this paper is to investigate challenges faced by energy suppliers when developing services aimed at improving the end-users’ energy efficiency. A single case-study identifies challenges for energy service development that relate to capabilities and organisation, respectively.

Service supply chain

Service development

End-users

Author

Arni Halldorsson

Chalmers, Technology Management and Economics, Service Management and Logistics

Ida Gremyr

Chalmers, Technology Management and Economics, Service Management and Logistics

Sofia Börjesson

Chalmers, Technology Management and Economics, Innovation and R&D Management

Holger Wallbaum

Chalmers, Architecture and Civil Engineering, Building Technology

25th International Annual EurOMA Conference
Budapest, ,

Subject Categories

Other Mechanical Engineering

Other Engineering and Technologies not elsewhere specified

Areas of Advance

Production

Energy

More information

Created

6/19/2018