Services supporting users: The case of energy services to end-users
Konferensbidrag (offentliggjort, men ej förlagsutgivet), 2018

Energy services provided by energy suppliers have been identified as important in supporting sustainable development. However, the energy suppliers struggle in developing services that support the end-users energy efficiency, due to e.g. limited customer engagement and competition from actors with expertise in e.g. data analytics. The purpose of this paper is to investigate challenges faced by energy suppliers when developing services aimed at improving the end-users’ energy efficiency. A single case-study identifies challenges for energy service development that relate to capabilities and organisation, respectively.

Service supply chain

Service development

End-users

Författare

Arni Halldorsson

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Ida Gremyr

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Sofia Börjesson

Chalmers, Teknikens ekonomi och organisation, Innovation and R&D Management

Holger Wallbaum

Chalmers, Arkitektur och samhällsbyggnadsteknik, Byggnadsteknologi

25th International Annual EurOMA Conference
Budapest, ,

Ämneskategorier

Annan maskinteknik

Övrig annan teknik

Styrkeområden

Produktion

Energi