A National Approach to Assessing the Impacts of Mobility-as-a-Service (MaaS)

Paper in proceeding, 2019

To systematically assess the environmental, economic and social impacts of different types of MaaS, a common evaluation framework is essential. Within the KOMPIS project, a framework is developed with a basis in former projects (e.g. MaaSiFiE and IRIMS), complementary literature studies, and workshops involving different stakeholders. The framework consists of three interrelated levels; a traveller level, an organizational business level, and a societal level. For each level, performance indicators (KPIs) of ecologic, economic, and social impacts have been formulated as well as a specification of the data that must be collected. In addition, for each level a model describes the interdependency between factors termed ‘preconditions’, ‘evaluation/decision’ and ‘action’. These factors explain and describe background information that is to be collected in order to explain the outcome of impact assessments. The framework and associated data collection tools are available on the KOMPIS project website. In a next phase, feedback is to be provided by MaaS pilots to further develop the framework and related tools.