Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure
Journal article, 2022
and negotiate the design intervention's outcomes, resource allocation, requirements, and implementation. Literature shows that it is uncommon for empirical ergonomics and human factors (EHF) research to apply and report the use of any structured stakeholder identification method at all, leading to ad‐hoc selections of whom to consider important. Conversely, other research fields offer a plethora of stakeholder identification and analysis methods, few of which seem to have been adopted in the EHF context.
This article presents the development of a structured method for identification, classification, and qualitative analysis of stakeholders in EHF‐related work system design intervention. It describes the method's EHF-related theoretical underpinnings, lessons learned from four use cases, and the incremental development of the method that has resulted in the current method
procedure and visualization aids. The method, called Change Agent Infrastructure (abbreviated CHAI), has a mainly macroergonomic purpose, set on increasing the understanding of sociotechnical interactions that create the conditions for work system design intervention, and facilitating participative efforts.
design changes
stakeholder identification
stakeholder analysis
work system design
stakeholder method
Author
Cecilia Berlin
Chalmers, Industrial and Materials Science, Design and Human Factors
Lars-Ola Bligård
Chalmers, Industrial and Materials Science, Design and Human Factors
Maral Babapour Chafi
Chalmers, Industrial and Materials Science, Design and Human Factors
Region Västra Götaland
Siw Eriksson
Chalmers, Industrial and Materials Science, Design and Human Factors
Human Factors and Ergonomics In Manufacturing
1090-8471 (ISSN) 1520-6564 (eISSN)
Vol. 32 1 151-1703D-Silver
VINNOVA (2015-01451), 2015-07-01 -- 2017-06-30.
Subject Categories
Production Engineering, Human Work Science and Ergonomics
Work Sciences
Interaction Technologies
Driving Forces
Sustainable development
Areas of Advance
Production
Health Engineering
DOI
10.1002/hfm.20910