Applying Process Management in Healthcare –Investigating Implementation Difficulties
Paper in proceedings, 2009

This paper focuses on the meeting between a Swedish healthcare organization and the idea of process management. It is evident that the organization itself in many ways becomes an obstacle to the achievement of a process oriented management style. The empirical story that gives voices from the healthcare staff reveals conflicts about the organizing principle and structures such as budgeting and reimbursement systems - obviously built on a more functional view of an organization. It is not completely evident that the two alternative perspectives are easily able to co-exist, and managing seems to be an advanced balancing act.



Process Management


Andreas Hellström

Chalmers, Technology Management and Economics, Quality Sciences

Svante Lifvergren

Chalmers, Technology Management and Economics, Quality Sciences

16th International Annual EurOMA Conference

Subject Categories

Production Engineering, Human Work Science and Ergonomics

More information