Applying Process Management in Healthcare –Investigating Implementation Difficulties
Paper i proceeding, 2009

This paper focuses on the meeting between a Swedish healthcare organization and the idea of process management. It is evident that the organization itself in many ways becomes an obstacle to the achievement of a process oriented management style. The empirical story that gives voices from the healthcare staff reveals conflicts about the organizing principle and structures such as budgeting and reimbursement systems - obviously built on a more functional view of an organization. It is not completely evident that the two alternative perspectives are easily able to co-exist, and managing seems to be an advanced balancing act.

Sweden

Healthcare

Process Management

Författare

Andreas Hellström

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Svante Lifvergren

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

16th International Annual EurOMA Conference

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi