Transforming a healthcare organization so that it is capable of continual improvement – the integration of improvement knowledge

Paper in proceeding, 2011

The purpose of this article is to describe the transformation that takes place when a healthcare organization integrates improvement knowledge in order to strengthen the organization’s improvement capabilities. We present the experiences from a Swedish hospital, and analyze it by using Donabedian's (2003) structure-process-outcome (SPO) model. The case highlights e.g. the importance of focusing on the organization’s own knowledge development.