Real-time traveler information from an organizational perspective: Driving forces, implementation issues, and deployment effects.
Konferensbidrag (offentliggjort, men ej förlagsutgivet), 2009

Systems for real-time traveler information are today common in public transport organizations. Earlier studies have predominantly been focusing on the direct effects like patronage and traveler‟s opinion. This interview study focuses on the organizations. Representatives of public transport authorities in Sweden have been interviewed and results suggest that introductions have been done without clear motives and with little or no focus on organizational change. It seems, however, as if the organizational changes that followed implementation accompanied an increased customer focus.

passenger information

implementation of ICT-systems

Public transport

traveler information

real-time information systems

Författare

Tor Skoglund

Chalmers, Produkt- och produktionsutveckling, Design and Human Factors

MariAnne Karlsson

Chalmers, Produkt- och produktionsutveckling, Design and Human Factors

Stig Franzén

Chalmers, Produkt- och produktionsutveckling, Design and Human Factors

16th World Congress on Intelligent Transport Systems and Services, ITS 2009; Stockholm; Sweden; 21 September 2009 through 25 September 2009

3830

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