Introducing Customized ICT for Operators in Manufacturing
Paper i proceeding, 2016
The need for flexibility combined with higher complexity create challenges on todays manufacturing systems and the human operators doing
the tasks. The use of information and communication technology (ICT) as cognitive automation and to increase information sharing among the
operators has been discussed as important tools to meet those challenges. A highly customized mobile application has been developed at a large
Swedish manufacturing company. This application has been introduced on smartphone devices to the operators in a manufacturing process.
This paper presents empirical findings from the first year of this test. The study provides an example where information and communication
technology have enabled manufacturing operators to perform new work tasks through increased trust and knowledge.