Developing the ‘Service’ in Mobility as a Service: Experiences from a Field Trial of an Innovative Travel Brokerage
Paper i proceeding, 2016

This paper presents some of the findings from the trial and evaluation of an example of Mobility-as-a-Service (MaaS). The service, UbiGo, was developed within the Go:Smart project in Gothenburg, Sweden. In total 195 individuals in 83 households became paying customers over a period of six months. Overall, outcome of the trial was positive, i.e. the service was used and the customers were satisfied, more so than with their previous travel solution. Based on questionnaires and interviews, key service attributes were identified, including the ‘transportation smorgasbord’ concept, simplicity, improved access and flexibility, convenience, and economy. It is argued that successful implementation of MaaS requires careful consideration of these design attributes. However, MaaS relies on cooperation and collaboration, on the notion of a co-operative and interconnected transport system (including services, infrastructure, information, and payment), where boundaries between not only transport modes are blurred but also between public and private operators. The evaluation of UbiGo indicated that the main obstacles to further dissemination of MaaS may be found within and between service providing companies and organisations in terms of, e.g. regulations and institutional barriers.


integrated transport






MariAnne Karlsson

Chalmers, Produkt- och produktionsutveckling, Design and Human Factors

Jana Sochor

Chalmers, Produkt- och produktionsutveckling, Design and Human Factors

Helena Strömberg

Chalmers, Produkt- och produktionsutveckling, Design and Human Factors

Moving Forward: Innovative Solutions for Tomorrow's Mobility. Proceedings of the 6th Transport Research Arena TRA, Warsaw, Poland, April 18-21, 2016


Hållbar utveckling




Transportteknik och logistik

Övrig annan samhällsvetenskap

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