The roles of quality departments and their influence on business results
Artikel i vetenskaplig tidskrift, 2019

This study explores the various roles of quality departments and investigates whether their roles have different influence on business results. Based on a survey of quality managers in 211 Swedish organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope, based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus, combining both explorative and exploitative quality practices, contribute the most to business results.

quality department

quality practices

quality management

roles

business results

Författare

Ida Gremyr

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Mattias Elg

Linköpings universitet

Andreas Hellström

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Jason Martin

Linköpings universitet

Lars Witell

Linköpings universitet

Total Quality Management and Business Excellence

1478-3363 (ISSN) 1478-3371 (eISSN)

Vol. In Press

Ämneskategorier

Annan maskinteknik

Tvärvetenskapliga studier

Företagsekonomi

DOI

10.1080/14783363.2019.1643713

Mer information

Senast uppdaterat

2019-11-14