Assessing challenges, barriers, practices and capability towards digitalization
Paper i proceeding, 2020

Digitalization involves transformations of organizational structures, with the establishment of new practices and developing digital capabilities. However, many companies are struggling with the development of their digital strategy and many others’ digital strategies are failing. Due this reason, this paper aims to organize information regarding challenges, barriers, practices and capabilities towards digitalization. To support the objective, this research performs a case study in an automotive plant of an international company situated in Brazil. The data collected comes from interviews, technical documents and visits to the plant. The main results revealed a list of challenges and barriers: few people have the proper digital skills; lack of a common framework; misalignment with headquarters’ strategies and initiatives; higher cost to acquire technologies in Brazil; insufficient understanding of how to implement digital technologies in different contexts. Regarding the practices, the company listed the creation of innovation labs; regular meetings and visits to the shop floor; development of governance policies for processing, storage, management and presentation of data; increase collaboration with universities and research institutes; increasing investments in digital technologies. The processes for developing digital capabilities are based on trainings, workshops and pilot or conceptual projects focused on developing of a new service-based business model.







David Iubel de Oliveira Pereira

Pontificia Universidade Catolica do Parana

Edson Pinheiro de Lima

Universidade Tecnologica Federal do Parana

Pontificia Universidade Catolica do Parana

Carla Gonçalves Machado

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Sergio Eduardo Gouvea da Costa

Universidade Tecnologica Federal do Parana

Pontificia Universidade Catolica do Parana

Proceedings of the 2020 IISE Annual Conference


2020 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2020
Virtual, Online, USA,

SMART PM - Sustainable Manufacturing by Automated Real-Time Performance Management

VINNOVA (2018-01583), 2018-04-20 -- 2020-12-20.




Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

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