Toward resilient product-based service supply chains
Licentiatavhandling, 2021

Circular economies represent a step toward breaking the linear production model in supply chains. As drivers of enhanced circularity, product-based service (PBS) offerings extend and/or intensify the utilization period of products and thus decelerate the flow of resources. As a result, transitions to PBSs can yield outstanding, sustainable commercial benefits, including minimized resource input into production and the reduction of waste, all without jeopardizing growth. At the same time, PBS settings are highly servitized, entail different flows of people and knowledge, and engender new uncertainties, especially regarding product lifetime and product quality. Although a new way of handling such variation in PBS supply chains involves optimizing logistical tradeoffs, PBS supply chains are subject to uncertainties not only during normal market situations but also during volatile situations, including the COVID-19 pandemic.

This thesis is based on research that followed a qualitative approach using abductive reasoning. Compiling three papers drawing from three studies conducted across several manufacturing industries, the thesis outlines the relationship between circularity and resilience and provides guidance toward realizing resilient PBS supply chains. Study 1 investigated logistical tradeoffs that support enhanced circularity in PBS supply chains, whereas Study 2 probed disruptions and responses in PBS supply chains following a major external event. Last, Study 3 examined the intersection between resilience and sustainability in manufacturing supply chains. The results of those studies in light of findings in the literature underscore three major findings. First, PBS supply chains have to be understood from a wider perspective on logistical tradeoffs (i.e., material versus people, people versus knowledge, and knowledge versus information) added to the traditional logistical tradeoff between material and information in product-based supply chains. Second, the intersection between circularity and resilience showcases the capacity of those logistical tradeoffs to respond to disruptions and thus cultivate resilience in PBS supply chains. That finding highlights the importance of improved local knowledge that is as close to consumers as possible. Third, the thesis provides a framework of three building blocks for developing resilience in PBS supply chains: (i) developing adaptive resilience, related to Mode I of resilience, to alter normal service offering or delivery; (ii) developing transformative resilience, related to Modes 2 and 3, meaning the notion of extending or radically changing the service offering or delivery; and (iii) integrating those dimensions of resilience with sustainability.

product-based services

service development

Supply Chain

service supply chain


circular economy



SML Avenyn
Opponent: Prof. Nathalie Fabbe-Costes, Aix-Marseille Université | AMU · Centre de Recherche sur le Transport et la Logistique CRET-LOG, France


Gabriella Gatenholm

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

The intersection of industrial resilience and sustainability in manufacturing supply chains

Proceedings of the 28th EurOMA Conference: Managing the “New Normal”: The Future of Operations and Supply Chain Management in Unprecedented Times. Sussex.,; (2021)

Paper i proceeding

Enhanced circularity in aftermarkets: logistics tradeoffs

International Journal of Physical Distribution and Logistics Management,; Vol. 51(2021)p. 999-1021

Artikel i vetenskaplig tidskrift


NOFOMA 2020 - Proceedings Of The 32nd Annual Nordic Logistics Research Network Conference,; (2020)

Paper i proceeding

Gatenholm, G., & Halldórsson, A. (2021). Responding to discontinuities in product-based service supply chains in the COVID-19 pandemic: Towards transilience

ELIN: Energieffektivisering av logistiktjänster – inifrån och ut

Energimyndigheten (P43314-2), 2016-12-06 -- 2019-12-31.


Hållbar utveckling





Transportteknik och logistik

Ekonomi och näringsliv




SML Avenyn


Opponent: Prof. Nathalie Fabbe-Costes, Aix-Marseille Université | AMU · Centre de Recherche sur le Transport et la Logistique CRET-LOG, France

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