Lessons from Sweden’s first large-scale implementation of Six Sigma in healthcare
Artikel i vetenskaplig tidskrift, 2010

The Skaraborg Hospital Group (SkaS) has implemented a variety of quality management initiatives in the last 20 years in accordance with its strategy of excelling at quality development to fulfill the needs and expectations of its patients. One such initiative is Six Sigma, which has contributed to more than 40 completed improvement projects. Using an action research approach, this article describes the lessons that were learned from the first 22 Six Sigma projects, completed between 2006 and 2008 and having a success rate of 75%. We further describe how these insights have contributed to other ongoing quality improvement activities at SkaS. In particular, the paper presents some key points not earlier described in other Six Sigma healthcare applications.

Healthcare - Learning - Process Management - Six Sigma - Improvement

Författare

Svante Lifvergren

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Ida Gremyr

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Andreas Hellström

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Alexander Chakhunashvili

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Bo Bergman

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Operations Management Research

1936-9735 (ISSN) 1936-9743 (eISSN)

Vol. 3 3-4 117-128

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Studier av offentlig förvaltning

DOI

10.1007/s12063-010-0038-y