Service Design in HCI Research: The Extended Value Co-creation Model
Paper i proceeding, 2019
We provide a case study of a service design research project aimed at developing new digital services for public libraries. We encountered a series of issues with a complex set of values at play, in which design researchers emerged as distinct stakeholders with specific sets of research questions, goals, and visions. The main contribution of this paper is a model that (a) clarifies the position of design researchers within the sociocultural context in which they practice design, and (b) visualize how their positions impact the value co-creation, and in turn, the design outcome.
Service design
Interaction design
HCI research
Values
Författare
Daisy Yoo
Aarhus Universitet
Anya Ernest
Chalmers, Data- och informationsteknik, Interaktionsdesign
Sofia Serholt
Chalmers, Data- och informationsteknik, Interaktionsdesign
Peter Dalsgaard
Aarhus Universitet
Eva Eriksson
Chalmers, Data- och informationsteknik, Interaktionsdesign
ACM International Conference Proceeding Series
17
978-1-4503-7203-9 (ISBN)
Nottingham, United Kingdom,
PLACED - Place- and Activity-Centric Dynamic Library Services
VINNOVA (2017-01553), 2017-03-01 -- 2019-12-31.
Styrkeområden
Informations- och kommunikationsteknik
Ämneskategorier
Design
Interaktionsteknik
Mänsklig interaktion med IKT
DOI
10.1145/3363384.3363401