Andrea Birch-Jensen

Doctoral Student at Chalmers, Technology Management and Economics, Service Management and Logistics

Andrea Birch-Jensen is a doctoral student at the division of Service Management and Logistics.Andrea studied parts of her master’s at University of California, San Diego, and holds a M.Sc. and a B.Sc. degree from Industrial Engineering and Management at Chalmers.

Source: chalmers.se

Showing 7 publications

2018

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Conference contribution
2018

The Future of Work for Quality Management – Challenges in the Digitalized Era

Mattias Elg, Ida Gremyr, Jason Martin et al
Conference contribution
2018

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence
Journal article
2017

Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
The 24th Nordic Academy of Management Conference
Paper in proceedings
2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper in proceedings
2016

Customer perception measurements as drivers for improvements

Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr
Shingo European Conference
Conference contribution

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