Andrea Birch-Jensen

Visar 12 publikationer

2022

Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation

Ida Gremyr, Andrea Birch-Jensen, Maneesh Kumar et al
International Journal of Operations and Production Management. Vol. 42 (13), p. 218-242
Artikel i vetenskaplig tidskrift
2021

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Total Quality Management and Business Excellence. Vol. 32 (15-16), p. 1651-1665
Artikel i vetenskaplig tidskrift
2021

Digitalisation and quality management: problems and prospects

Mattias Elg, Andrea Birch-Jensen, Ida Gremyr et al
Production Planning and Control. Vol. 32 (12), p. 990-1003
Artikel i vetenskaplig tidskrift
2020

Digitally connected services: Improvements through customer-initiated feedback

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
European Management Journal. Vol. 38 (5), p. 814-825
Artikel i vetenskaplig tidskrift
2020

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence. Vol. 31 (5-6), p. 569-582
Artikel i vetenskaplig tidskrift
2018

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
SERVSIG PROCEEDINGS
Paper i proceeding
2018

The Future of Work for Quality Management – Challenges in the Digitalized Era

Mattias Elg, Ida Gremyr, Jason Martin et al
Övrigt konferensbidrag
2017

Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
The 24th Nordic Academy of Management Conference
Paper i proceeding
2016

Customer perception measurements as drivers for improvements

Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr
Shingo European Conference
Övrigt konferensbidrag
2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper i proceeding

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Visar 1 forskningsprojekt

2020–2024

Digitalization: Its impact on Quality Management Practices and Practitioners

Ida Gremyr Service Management and Logistics
Hendry Raharjo Service Management and Logistics
Andrea Birch-Jensen Service Management and Logistics
Jan Lenning Service Management and Logistics
Chalmers

Det kan finnas fler projekt där Andrea Birch-Jensen medverkar, men du måste vara inloggad som anställd på Chalmers för att kunna se dem.