Value Propositions in Public Collaborations: Regaining Organizational Focus Through Value Configurations
Journal article, 2021

There is consensus that complex problems of contemporary society call for public service collaborations. So-called public service logic (PSL) focuses on joint value creation among a multiplicity of actors in service ecosystems. Despite recognizing various actors, this logic is essentially user-centric, with the service user being the one realizing the value. Consequently, single and collaborating organizations cannot deliver value, only potential value, or so-called value propositions. The elusive public service logic takes a network value configuration for granted and as a starting point. Drawing from two cases in Swedish healthcare, this paper argues that two other value configurations (chain and shop) are also relevant for understanding the development of value propositions – and that these may be related to both intra- and inter-organizational processes. Theoretically, we conclude that just like public service logic, other collaborative public management theories need to recognize the importance of a multiplicity of value configurations and that these are often related to both intra- and inter-organizational processes. We conclude that managers should not adopt the latest network trends without first reflecting on the relevance of existing internal processes.

Author

Andreas Hellström

Chalmers, Technology Management and Economics, Service Management and Logistics

Erik Eriksson

Chalmers, Technology Management and Economics, Service Management and Logistics

Thomas Andersson

Chalmers, Technology Management and Economics, Service Management and Logistics

Christian Gadolin

Chalmers, Technology Management and Economics, Service Management and Logistics

Svante Lifvergren

Chalmers, Technology Management and Economics, Service Management and Logistics

British Journal of Management

1045-3172 (ISSN) 1467-8551 (eISSN)

Vol. 0 1-16

Public administration beyond New Public Management? Co-creating patients, inter-organizational collaboration, and consequences for equitable healthcare.

Forte (2018-01196), 2019-02-01 -- 2021-01-31.

Aktionsforskning rörande utveckling mot en mer patientfokuserad cancervård

Regional Cancer Centre West, 2015-07-01 -- 2020-06-30.

Subject Categories

Health Care Service and Management, Health Policy and Services and Health Economy

Other Engineering and Technologies not elsewhere specified

Driving Forces

Sustainable development

Areas of Advance

Health Engineering

DOI

10.1111/1467-8551.12567

More information

Latest update

12/7/2021