Public management in turbulent times: COVID‐19 as an ecosystem disruptor
Journal article, 2021

The decentralisation of Swedish healthcare closer to citizens has been slow. Drawing from empirical material of the reform prior and amidst the COVID-19 pandemic, this paper argues that the pandemic has disrupted the healthcare ecosystem. Consequently, citizen-centred collaborations have accelerated integration of resources (such as knowledge and skills) across organisational, hierarchical and professional borders. However, collaborations have been delimited to traditional healthcare providers, neglecting the resources of citizens and other actors to be used to improve service delivery. The pandemic has revealed strengths and weaknesses with the prevailing healthcare ecosystem that post-COVID-19 public management must address, both theoretically and practically. Theoretically, the paper contributes to the development of a public service logic, addressing both strengths and difficulties with the logic in turbulent times. Practically, the empirical descriptions contribute to improved understanding of public service delivery reform and how it is impacted during the pandemic.




recourse integration

public service logic


Erik Eriksson

Chalmers, Technology Management and Economics, Service Management and Logistics

University of Borås

Christian Gadolin

University West

Göran Lindahl

Chalmers, Architecture and Civil Engineering, Building Design

Patrik Alexandersson

Chalmers, Technology Management and Economics, TME verksamhetsstöd, Project and Centre Management

Johanna Eriksson

Chalmers, Architecture and Civil Engineering, Building Design

Australian Journal of Public Administration

0313-6647 (ISSN)

Vol. 80 4 732-747

Subject Categories

Health Care Service and Management, Health Policy and Services and Health Economy

Public Administration Studies


Public Health, Global Health, Social Medicine and Epidemiology

Areas of Advance

Health Engineering



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Latest update

4/5/2022 5