Collaborative Public Management: Coordinated Value Propositions among Public Service Organisations
Artikel i vetenskaplig tidskrift, 2020
Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user’s realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems’ embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.
value proposition
Collaborative public management
social system
service system
public service logic
Författare
Erik Eriksson
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Thomas Andersson
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Högskolan i Skövde
Andreas Hellström
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Christian Gadolin
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Högskolan i Skövde
Svante Lifvergren
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Public Management Review
1471-9037 (ISSN)
Vol. 22 6 791-812Processorienteringens begränsningar i vården - alternativa organiseringsformer baserade på patientens behov
Forte, 2017-01-01 -- 2020-12-31.
Ämneskategorier
Annan samhällsvetenskap
DOI
10.1080/14719037.2019.1604793