Collaborative Public Management: Coordinated Value Propositions among Public Service Organisations
Journal article, 2020

Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user’s realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems’ embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.

value proposition

Collaborative public management

social system

service system

public service logic

Author

Erik Eriksson

Chalmers, Technology Management and Economics, Service Management and Logistics

Thomas Andersson

Chalmers, Technology Management and Economics, Service Management and Logistics

University of Skövde

Andreas Hellström

Chalmers, Technology Management and Economics, Service Management and Logistics

Christian Gadolin

Chalmers, Technology Management and Economics, Service Management and Logistics

University of Skövde

Svante Lifvergren

Chalmers, Technology Management and Economics, Service Management and Logistics

Public Management Review

1471-9037 (ISSN)

Vol. 22 6 791-812

The limitations of process orientation in healthcare - alternative forms of organization based on the patient's needs

Forte, 2017-01-01 -- 2020-12-31.

Subject Categories

Other Social Sciences

DOI

10.1080/14719037.2019.1604793

More information

Latest update

2/18/2021