Collaborative public management: coordinated value propositions among public service organizations
Artikel i vetenskaplig tidskrift, 2019

© 2019, © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user’s realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems’ embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.

Collaborative public management

value proposition

service system

public service logic

social system

Författare

Erik Eriksson

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Thomas Andersson

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Högskolan i Skövde

Andreas Hellström

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Christian Gadolin

Högskolan i Skövde

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Svante Lifvergren

Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics

Public Management Review

1471-9037 (ISSN)

Ämneskategorier

Studier av offentlig förvaltning

Socialt arbete

Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

DOI

10.1080/14719037.2019.1604793

Mer information

Senast uppdaterat

2019-07-01