Collaborative public management: coordinated value propositions among public service organizations
Journal article, 2019

© 2019, © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user’s realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems’ embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.

Collaborative public management

value proposition

service system

public service logic

social system

Author

Erik Eriksson

Chalmers, Technology Management and Economics, Service Management and Logistics

Thomas Andersson

Chalmers, Technology Management and Economics, Service Management and Logistics

University of Skövde

Andreas Hellström

Chalmers, Technology Management and Economics, Service Management and Logistics

Christian Gadolin

University of Skövde

Chalmers, Technology Management and Economics, Service Management and Logistics

Svante Lifvergren

Chalmers, Technology Management and Economics, Service Management and Logistics

Public Management Review

1471-9037 (ISSN)

Subject Categories

Public Administration Studies

Social Work

Information Systemes, Social aspects

DOI

10.1080/14719037.2019.1604793

More information

Latest update

7/1/2019 1