Collaborative Public Management: Coordinated Value Propositions among Public Service Organisations
Journal article, 2020
Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user’s realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems’ embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.
social system
public service logic
service system
Collaborative public management
value proposition
Author
Erik Eriksson
Chalmers, Technology Management and Economics, Service Management and Logistics
Thomas Andersson
Chalmers, Technology Management and Economics, Service Management and Logistics
University of Skövde
Andreas Hellström
Chalmers, Technology Management and Economics, Service Management and Logistics
Christian Gadolin
University of Skövde
Chalmers, Technology Management and Economics, Service Management and Logistics
Svante Lifvergren
Chalmers, Technology Management and Economics, Service Management and Logistics
Public Management Review
1471-9037 (ISSN) 14719045 (eISSN)
Vol. 22 6 791-812The limitations of process orientation in healthcare - alternative forms of organization based on the patient's needs
Forte (2016-01124), 2017-01-01 -- 2020-12-31.
Subject Categories
Other Social Sciences
DOI
10.1080/14719037.2019.1604793