Hendry Raharjo
Hendry Raharjo is an Associate Professor at the Division of Service Management and Logistics.
Showing 44 publications
Identifying and prioritizing coworking member needs
In search of member needs in coworking spaces
Sustainable coworking: the member perspective
What contributes to auditee satisfaction in external ISO 9001 audits?
What difference does the gig mobility service make in the workers’ human needs structure?
The management index: simplifying business excellence for management teams?
Process Mining for Quality Improvement: Propositions for Practice and Research
Relationship between patient costs and patient pathways
Drivers of audit client satisfaction in the external audit fieldwork
Does the service quality of urban public transport enhance sustainable mobility?
Exploring differences between private and public organizations in business excellence models
Linkage between urban public transport quality and sustainable mobility
A life cycle approach to robust design methodology
Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital
The role of trust in e-tourism services
Awareness and attitude towards Green IS in Slovenian enterprises
Excellence Models in the Public Sector - Relationships between Enablers and Results
Adapting the Robust Design Methodology to support sustainable product development
A Framework for Developing and Assessing Eco-innovations
What can we learn from Swedish Quality Award? An empirical investigation of the causal relationships
The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden
Decision support system for Warfarin therapy management using Bayesian networks
A framework for developing and assessing eco-innovations
Training of healthcare professionals in quality improvement
On Normalizing the Relationship Matrix in Quality Function Deployment
Quality Function Deployment in Healthcare: A literature review and case study
Quality Function Deployment for Innovative Products: Incorporating Market Dynamics
Robust Design Methodology for Sustainability
Process Capability Analysis for Non-normal Distribution with Lower Specification Limit
A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment
RDM at the Back-end of Product Development Process
On integrating Kano's model dynamics into QFD for multiple product design
Dynamic Benchmarking Methodology for QFD
Some Issues on Quality Function Deployment for Innovative Products
Potentials and antecedents of using QFD in healthcare: the case of Swedish hospital
Dynamic Benchmarking Methodology for QFD
Download publication list
You can download this list to your computer.
Filter and download publication list
As logged in user (Chalmers employee) you find more export functions in MyResearch.
You may also import these directly to Zotero or Mendeley by using a browser plugin. These are found herer:
Zotero Connector
Mendeley Web Importer
The service SwePub offers export of contents from Research in other formats, such as Harvard and Oxford in .RIS, BibTex and RefWorks format.
Showing 6 research projects
Creating quality in coworking spaces
Digitalization: Its impact on Quality Management Practices and Practitioners
What is quality in coworking spaces? A pre-study
Management Index. Measuring quality maturity