Henrik Eriksson

Professor at Service Management and Logistics

​Henrik Eriksson is working as a Professor at the division of Service Management and Logistics and Centre for Healthcare Improvement (CHI). Examples of research questions that Henrik works on is: 1) How does one achieve high quality and good results, 2) What characterize excellent organizations? 3) What are excellent organizations do different form average organizations? He has written the book "Five principles of Excellent Organizations". He has a number of research interests, like quality, quality management and quality improvement, improvement in public and private organizations, and excellent organizations.

Source: orcid.org
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Showing 59 publications

2021

Sluta med era blame games och meningslösa utredande

Henrik Eriksson
Göteborgs-Posten (GP)
Newspaper article
2021

Artificial intelligence (AI) healthcare technology innovations: the current state and challenges from a life science industry perspective

Petra Apell, Henrik Eriksson
Technology Analysis and Strategic Management. Vol. In Press
Journal article
2021

Byråkratin har spelat ut sin roll

Henrik Eriksson
Dagens Samhälle
Newspaper article
2021

Planning a holistic summative eHealth evaluation in an interdisciplinary and multi-national setting: a case study and propositions for guideline development

Monika Nair, Amia Enam, Johanna Torres-Bonilla et al
BMC Medical Informatics and Decision Making. Vol. 21 (1)
Journal article
2021

Avveckla byråkratin i offentlig sektor

Henrik Eriksson
Dagens Samhälle
Newspaper article
2020

The management index: simplifying business excellence for management teams?

Kristen M. Snyder, Henrik Eriksson, Hendry Raharjo
International Journal of Quality and Service Sciences. Vol. 12 (4), p. 505-520
Journal article
2020

Identifying the Value of an eHealth Intervention Aimed at Cognitive Impairments: Observational Study in Different Contexts and Service Models

Monika Nair, Lex Van Velsen, Henrik Eriksson et al
Journal of Medical Internet Research. Vol. 22 (10), p. e17720-
Journal article
2020

Så arbetar Sveriges bästa företag och vad kan läkemedelsindustrin lära?

Henrik Eriksson
Pharma industry (4), p. 72-74
Magazine article
2020

Exploring the Use of Evidence From the Development and Evaluation of an Electronic Health (eHealth) Trial: Case Study

Monika Nair, Henrik Eriksson
Journal of Medical Internet Research. Vol. 22 (8)
Journal article
2020

Five principles of excellent organizations

Henrik Eriksson
Book
2020

Högre kvalitet uppnås inte genom fler inspektioner

Henrik Eriksson
Dagens Medicin
Newspaper article
2020

Coronakrisen fastnar i byråkratiska geggan

Henrik Eriksson
Aftonbladet
Newspaper article
2019

Sveriges bästa verksamheter

Henrik Eriksson
Book
2019

Process Mining for Quality Improvement: Propositions for Practice and Research

Sara Dahlin, Henrik Eriksson, Hendry Raharjo
Quality management in health care. Vol. 28 (1), p. 8-14
Journal article
2019

UPPHANDLING OCH KVALITET – GÅR BRA KVALITET ATT UPPHANDLA?

Carolina Camén, Henrik Eriksson
Upphandlad, p. 105-137
Book chapter
2019

I bra vård går patienten före managementidéerna

Henrik Eriksson
Other - Software code
2018

Challenges and propositions for research in quality management

Anders Fundin, Bjarne Bergqvist, Henrik Eriksson et al
International Journal of Production Economics. Vol. 199 (May), p. 125-137
Journal article
2018

Assessing eHealth initiatives: Do theoretical frameworks matter in practice?

Monika Jurkeviciute, Emanuele Lettieri, Amia Enam et al
Conference poster
2018

Evidence based evaluation of eHealth interventions: A systematic literature review

Amia Enam, Johanna Torres-Bonilla, Henrik Eriksson
Journal of Medical Internet Research. Vol. 20 (11)
Review article
2018

Utredningen ignorerar forskning om kvalitet

Lars Sörqvist, Ida Gremyr, Henrik Eriksson
Svenska dagbladet
Newspaper article
2017

Exploring differences between private and public organizations in business excellence models

Hendry Raharjo, Henrik Eriksson
International Journal of Operations and Production Management. Vol. 37 (12), p. 1795-1816
Journal article
2017

Så kan vi få högre kvalitet i välfärden

Henrik Eriksson, Jan Bröchner
Göteborgs-Posten. Vol. 159 (2017-05-23), p. 4-
Magazine article
2016

Outcome of quality management practices. Differences among public and private, manufacturing and service, SME and large organisations

Henrik Eriksson
International Journal of Quality and Reliability Management (9), p. 1394-1405
Journal article
2016

Quality improvement and care procurement: Friends of foes?

Sara Dahlin, Henrik Eriksson, Carolina Camén
Conference presentation, Servsig, 20160618, Maastricht, Holland
Other conference contribution
2016

Quality and legal aspects in public care procurement

Jan Bröchner, Carolina Camén, Henrik Eriksson et al
TQM Journal. Vol. 28 (4), p. 648-663
Journal article
2016

Exploring Quality Challenges and the Validity of Excellence Models

Henrik Eriksson, Ida Gremyr, Bjarne Bergqvist et al
International Journal of Operations and Production Management. Vol. 36 (10), p. 1201-1221
Journal article
2015

Excellence Models in the Public Sector - Relationships between Enablers and Results

Hendry Raharjo, Roberta Gugliemetti Mugion, Henrik Eriksson et al
International Journal of Quality and Service Sciences. Vol. 7 (1), p. 120-135
Journal article
2015

Homo experiens

Marco Santos, Henrik Eriksson
Conference Proceedings from the the 18th QMOD-ICQSS conference
Paper in proceeding
2014

What can we learn from Swedish Quality Award? An empirical investigation of the causal relationships

Hendry Raharjo, Henrik Eriksson
Presented at the 2014 International Conference on Industrial Engineering and Operations Management
Paper in proceeding
2014

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 6 (2/3), p. 203-212
Journal article
2014

Insights into Physician Scheduling: a case study of public hospital departments in Sweden

Marco Santos, Henrik Eriksson
International Journal of Health Care Quality Assurance. Vol. 27 (2)
Journal article
2014

The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden

Roberta Guglielmetti Mugion, Hendry Raharjo, Henrik Eriksson et al
Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014
Paper in proceeding
2014

Making Quality Registers Supporting Improvements: A Systematic Review of the Data Visualization in 5 Quality Registries

Marco Santos, Henrik Eriksson
Quality Management in Health Care. Vol. 23 (2), p. 119-128
Review article
2014

Clinical decision support system (CDSS) – effects on care quality

Marco Santos, Hans Tygesen, Henrik Eriksson et al
International Journal of Health Care Quality Assurance. Vol. 27 (8), p. 707-718
Journal article
2014

Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices

Henrik Eriksson
IEEE International Conference on Industrial Engineering and Engineering Management, p. 295-299
Paper in proceeding
2013

An Improvement Engine for empowered change in healthcare

Kristian Siverbo, Henrik Eriksson, Helle Wijk
International Journal of Productivity and Performance Management. Vol. 62 (2), p. 156-167
Journal article
2013

Adopting new ways of working in small and medium-sized enterprises: findings from interventions in 12 European companies

Marcus Assarlind, Henrik Eriksson, Ida Gremyr et al
Total Quality Management and Business Excellence. Vol. 24 (8), p. 945-958
Journal article
2013

Training of healthcare professionals in quality improvement

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
Proceedings of the 16th QMOD-ICQSS conference. pp. 123-135.
Paper in proceeding
2013

Among Fumblers, Talkers, Mappers and Organizers - Four applications of process orientation

Andreas Hellström, Henrik Eriksson
Total Quality Management and Business Excellence. Vol. 24 (5-6), p. 733-751
Journal article
2012

Designing interventions in SMEs: Experiences from a pan-European multiple case study

Marcus Assarlind, Henrik Eriksson, Ida Gremyr et al
Proceedings of the 15th QMOD-ICQSS conference, p. 123-135
Paper in proceeding
2012

A case study on quality management and digital innovation: Relationship and learning aspects

Åsa Rönnbäck, Henrik Eriksson
International Journal of Quality and Service Sciences. Vol. 4 (4), p. 408 - 422
Journal article
2012

Alive and kicking–but will Quality Management be around tomorrow? A Swedish academia perspective

Bjarne Bergqvist, Rickard Garvare, Henrik Eriksson et al
Quality Innovation Prosperity. Vol. 16 (2), p. 1-18
Journal article
2011

Reducing queues: demand and capacity variations

Henrik Eriksson, Ing-Marie Bergbrant, Ingela Berrum-Svennung et al
International Journal of Health Care Quality Assurance. Vol. 24 (8), p. 592-600
Journal article
2011

The development and evaluation of an Innovation Engine for empowerment and change in healthcare

Kristian Siverbo, Henrik Eriksson, Helle Wijk
In proceedings of the 18th Int. EurOMA Conference, Cambridge.
Paper in proceeding
2008

Are you viewing, mapping or managing your processes?

Andreas Hellström, Henrik Eriksson
TQM Journal. Vol. 20 (2), p. 166-174
Journal article
2007

One idea, four applications: process orientation in Swedish health care

Andreas Hellström, Henrik Eriksson
10th International QMOD Conference
Other conference contribution
2006

Integrated Management Systems. Theoretical and practical implications.

Henrik Eriksson, Jonas Hansson
Asian Journal on Quality. Vol. 7 (2), p. 69-82
Journal article
2006

Similarities and differences between TQM, Six Sigma and Lean Production

Roy Andersson, Henrik Eriksson, Håkan Torstensson
TQM Magazine. Vol. 18 (6), p. 282-296
Journal article
2005

Organisational performance improvement through quality award process participation

Henrik Eriksson, Rickard Garvare
International Journal of Quality and Reliability Management. Vol. 22 (9), p. 894-912
Journal article
2004

What is the value of participating in a quality award process?

B. Klefsjö, Henrik Eriksson
Conference proceedings “Part 1: TQM Best Practices & Quality Awards”, 5-7 april, Bangkok, 2004, p. 7-15
Paper in proceeding
2004

Organisational value of participating in a quality award process: a Swedish study

Henrik Eriksson
TQM Magazine. Vol. 16 (2), p. 78-92
Journal article
2004

Är det lönsamt att söka kvalitetsutmärkelser?

Henrik Eriksson
Kvalitetsmagasinet (4)
Magazine article
2003

Experiences of working with in-company quality awards: a case study

Henrik Eriksson
TQM Magazine. Vol. 16 (6), p. 397-407
Journal article
2003

The impact of TQM on financial performance

Henrik Eriksson, Jonas Hansson
Measuring Business Excellence. Vol. 7 (1), p. 36-50
Journal article
2003

Effects of in-company quality awards on organizational performance

Henrik Eriksson, Fredrik Johansson, Håkan Wiklund
Total Quality Management and Business Excellence. Vol. 14 (2), p. 235-242
Journal article
2002

Kvalitetsutveckling är lönsamt

Henrik Eriksson, J. Hansson, B. Klefsjö
Kvalitetsmagasinet (4)
Magazine article

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Showing 7 research projects

2019–2021

Improvement of sick leave processes

Henrik Eriksson Service Management and Logistics
Patrik Alexandersson Project and Centre Management
Daniel Gyllenhammar Service Management and Logistics
Region Västra Götaland

2018–2018

Idea-based public partnership (IPP) - success factors and obstacles

Henrik Eriksson Service Management and Logistics
VINNOVA

2017–2019

Quality and procurement of elderly care

Sara Dahlin Service Management and Logistics
Henrik Eriksson Service Management and Logistics
Swedish institute for quality (SIQ)

2016–2019

Management Index. Measuring quality maturity

Henrik Eriksson Service Management and Logistics
Hendry Raharjo Service Management and Logistics
Swedish institute for quality (SIQ)

2016–2018

Idéburet offentligt partnerskap (IOP)

Henrik Eriksson Service Management and Logistics
VINNOVA

2015–2018

Digital Environment for Cognitive Inclusion (DECI)

Andreas Hellström Service Management and Logistics
Henrik Eriksson Service Management and Logistics
Patrik Alexandersson Service Management and Logistics
Monika Jurkeviciute Service Management and Logistics
European Commission (EC)

2014–2016

Operationalization, evaluation and control of quality when procuring care

Henrik Eriksson Quality Sciences
Jan Bröchner Service Management and Logistics
Forte

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